One of the most daunting tasks is to take your traditional bricks and mortar business and develop and launch an online presence. Who do you go to? After all, this is probably one of the most critical business decisions you are ever going to make!
Get it wrong and, not only will it cost you a substantial amount of time and effort sorting out problems, but also the actual cost of developing a website can be considerable and easily go over budget, due to mistakes and changes of specification.
You do your research and find a web development company who say all the right things, show you previous examples of work completed and amazing statistics of what they can do for you! You keep your fingers crossed and hope you have done enough research, checking and consulting to get it right! However, at this point, your expertise is not in web development, so you are putting a lot of trust in the very people who have said all the right things to land your business!
This is exactly where our own experience can help you. Over the last 15 years, we have experienced considerable variations in the quality of service. Promises made to you as a client are very rarely delivered in full, projects that are supposed to be specified to cover everything end up with missing functionality that suddenly increases your build cost. The launch dates and careful planning of the project nearly always go over and, yet, you are the one expected to absorb the additional costs!
How about you bring on board an independent specialist to monitor and assess the proposed new website; someone who is not connected to the development company you have chosen, someone who can objectively make sensible recommendations that will help your project to be delivered, not only on time, but also to the required specification?
Let’s not kid ourselves here…it’s impossible to cover everything! However, what should be factored into the equation is those small, minor, missing issues, which should be planned for and accommodated into a pre-agreed build schedule. This should be documented and agreed from the outset.
Our 15 years of experience in this field has seen many of the ups and downs, and it is our passion to help other companies build an online presence with the best possible opportunity to succeed first time!
We offer a bespoke consultancy service which will absolutely provide invaluable knowledge and experience. With our involvement, we guarantee your new website will be more complete, more relevant, more professional and better value with our guidance.
Whether this is your first online project or you want to re-develop your existing website, we have the ideal service for you.
You can also find details of some of the valuable work we have recently undertaken in helping some established brands resolve many underlying website issues that were restricting their online performance.
For further information or to discuss your requirements in further detail, please contact us by emailing admin@noseyfox.com
The competitive market you operate within means the demand for converting visitors into customers is more important than ever.
Being able to measure exactly how both your website and your sales teams handle your enquiries should be an absolute priority. For businesses large and small, we provide a professional and comprehensive mystery shopper service. It’s time to take action before you lose more market share – we provide real, unbiased and comprehensive feedback on just how your business performs in this highly competitive on-line environment!
MysteryWeb
With over 13 years’ experience of fast-paced online shopping, we are more than capable of testing any online store to ensure it meets the demands of modern day internet users. We offer a range of packages which independently test your website, starting with a stand-alone website test, which tests the way in which a visitor is directed through your store, what they see on the way, the messages they are given and how well they are channelled to the checkout and ultimately to make a purchase. Our experienced agents will look for incorrect and misleading information, conflicting messages, dead pages and inaccurate product or service information, out of date content, links that don’t work, misleading advertising, basket or voucher code errors, potential drop out points and cross browser issues.
In addition to the MysteryWeb test, we also have a number of additional Mystery Shopper services:
MysteryChat
If your site has a live chat facility, then we can test the agent! This is very much like walking into a traditional store and asking the shop assistant if they can help with a query you may have on an item for sale. The bonus being we have full documented evidence of exactly how the agent handled the call. We will test the agent on their knowledge of your products or services:
- How quickly do they answer the queries?
- How good are they at understanding the customer’s question?
- Do they make any attempt to encourage the customer to make a purchase?
- Are they knowledgeable and do I have confidence in the advice they are providing?
MysteryCall
If you take telephone calls, then it’s our job to test the telesales team. Real life situations are created and the conversation will be carefully documented and feedback provided. Agents’details will be acquired, providing you with specific and accurate information. You may not have the facilities or even the time to check on agents’ calls with customers – our service is efficient, targeted and accurate! Our reports are invaluable when looking to provide constructive feedback to an agent who needs to improve or adapt their approach with customers.
MysteryMail
Email enquiries can be a valuable line of enquiry and all too often, we find important sales enquiries either going to the wrong place or person and, on many occasions, being ignored completely. A customer who emails a request for a quotation should be dealt with quickly, efficiently and professionally. We provide fully documented evidence of our MysteryMail service.