If you were sure until now, that good support requires the physical presence of a technician; prepare yourself to be surprised at the enormous amount of benefits that remote support can offer you.
How does the Remote Access Portal service work?
Before we go any further, let’s define what remote support is.
Remote support stems from the need for users to have access to a helpdesk; that responds to their requests when and where they need it. This resource has had such a positive impact; that it has become one of the best guarantees of quality of service that we can offer our customers.
The Remote Access Portal or remote support is a service that allows, among other things, to evaluate, diagnose and repair computer systems; from a remote connection and through the internet.
This solution allows NoseyFox technicians to access your systems to offer you assistance without having to visit your premises, importantly, we can only connect when you send us an invite through the software.
This kind of assistance has been so effective; that nowadays it is used by up to 70% of companies that offer customer support.
The benefits of our Remote Access Portal
Remote support has many advantages; among them, we can highlight the following:
Speed
This is where one of the undisputed advantages of remote support lies; because it allows the customer to contact our helpdesk quickly to request immediate help.
Problems are sorted much quicker due to not having to wait for on-site support.
Availability
Remote support allows customers to have access to rapid assistance from any geographical location with an internet connection. Thus, you can feel confident about having a service capable of responding efficiently.
Profitability
Usually, the physical presence of a technician implies extra fees related to the travel expenses. As a result, these charges can significantly increase the final price of the support service.
In remote assistance, on the other hand, the customer’s investment covers only the support service; this involves a reduction of up to 60% of the total cost in relation to on-site support.
Efficiency
Remote support can resolve 90% of IT issues.
This is very useful as it minimizes the need to request the physical presence of a technician.
Knowledge sharing
This service involves real-time interaction. This means that as the technician makes adjustments to your system; you can see everything that is happening on your screen.
Greater satisfaction
By obtaining faster, more accurate and efficient resolutions; you can achieve greater satisfaction and confidence in using the internet and your computer.
